International Study Confirms High Service Quality at Gebrüder Weiss

How satisfied are customers with Gebrüder Weiss’s services? This was the key question in a global customer satisfaction survey conducted among more than 1,500 customers in Europe, Asia, and the United States. The results are highly positive and reaffirm the company’s strong service quality, consistent with findings from the 2022 survey. On a six-point scale ranging from 1 (very satisfied) to 6 (not satisfied at all), Gebrüder Weiss achieved an overall satisfaction score of 1.87, slightly improving on the previous rating (2022: 1.88). In total, 84 percent of respondents rated the company with the top marks of 1 or 2.

Gebrüder Weiss received particularly strong feedback for its personalized customer service, with the Sales Support team earning a top score of 1.64. Performance in warehouse logistics also impressed customers, who praised the company’s fast and seamless project execution (average score: 1.61) and rated Gebrüder Weiss as highly innovative (average score: 1.91).

The recommendation rate was correspondingly high: nearly 97 percent of customers said they would recommend Gebrüder Weiss, and more than three-quarters (77.6 percent) have already done so. In an industry comparison, the company remains highly competitive: 31 percent of respondents rated Gebrüder Weiss better than its competitors, and about 63 percent rated it on par.

Focus on Digitalization and Supply Chain Management
Gebrüder Weiss also demonstrates strong performance in the areas of digitalization and supply chain management. Nearly half of all respondents use the company’s digital customer platform myGW, with usage in Germany reaching 79 percent. The most frequently used features include communication tools and quote management, though customers also identified further potential for improvement in these areas.
When it comes to handling supply chain disruptions, respondents particularly appreciated Gebrüder Weiss’s timely communication, while expressing a desire for even more proactive solution proposals.

“This study provides valuable insights into our customers’ expectations. We clearly see the need to continue expanding the digitalization of our service processes and to further enhance customer support through intelligent supply chain management. Real-time data, continuous analysis, and tailored consulting are key to achieving our shared goal – transparent, efficient, and resilient supply chains,” said Peter Schafleitner, Member of the Management Board at Gebrüder Weiss. He added that customer satisfaction is not a one-time result but an ongoing development process that the company continuously drives forward.

About the Study
The customer satisfaction survey was conducted by dicall – Weiss Logistik Systeme GmbH, a subsidiary of Gebrüder Weiss, between June and August 2025. A total of 1,541 customers from 26 countries participated via telephone and online interviews.